Terms of Service

These Terms are between you and the Convoco provider identified in your invitation, order form, or other written agreement ("Convoco," "we," or "us"). Convoco is currently offered through invitation, approved-company access, or a separate order. By using the service, you confirm that you are authorized to act for the company account you join and agree to these Terms and any applicable order or written agreement.

You must provide accurate account information, protect your credentials, and promptly report suspected unauthorized access. You are responsible for activity under your account and for managing access granted to people in your company.

You and your company retain rights in information submitted to the service. You grant Convoco the limited rights needed to host, process, transmit, back up, and otherwise use that information to provide, secure, support, and improve the service as described in the Privacy Policy and any applicable data-processing agreement.

You may use the service only with accounts, connected services, transcripts, documents, and relationship data you are authorized to access and process. You are responsible for notices, permissions, legal bases, and company policies that apply to information about employees, clients, partners, meeting participants, and other people.

The service may use AI to organize source material, identify patterns, suggest questions, provide coaching, enrich public context, and help prepare documents. AI output is assistance, not fact, professional advice, or a substitute for your judgment. You must review output before relying on, sharing, or sending it and must keep every artifact grounded in real captured or verifiable context. You remain responsible for conversations, decisions, and final materials.

You must not:

• Use the service unlawfully, deceptively, or to harass, discriminate against, exploit, or harm a person.
• Upload information you lack authority to process or use the service for covert surveillance, automated outreach, or impersonation.
• Bypass access controls, company isolation, usage limits, security measures, or provider restrictions.
• Probe, disrupt, overload, reverse engineer, or introduce malicious code into the service except where law expressly permits security research.
• Resell or provide the service to third parties unless a written agreement allows it.

Connected calendars, email, AI providers, enrichment services, signature tools, payment providers, and other third-party services are governed by their own terms and availability. You authorize us to exchange the information needed for integrations you enable. We are not responsible for a third party's independent acts, outages, or changes, but we remain responsible for our obligations when we use a provider on our behalf.

Fees, usage allowances, taxes, renewal, and payment terms are stated in an order form or other written agreement. Invitation access is not a promise of perpetual free service. We may improve, modify, limit, or discontinue features, but will not use a feature change to avoid obligations already accepted in a written agreement.

Convoco and its licensors own the service, software, design, documentation, and related intellectual property. These Terms grant a limited, non-exclusive, non-transferable right to use the service during authorized access. If you provide feedback, you allow us to use it without restriction or payment, but not to identify you publicly without permission.

We may suspend access when reasonably necessary to address a security risk, unlawful use, material breach, nonpayment, provider restriction, or harm to the service or another person. You or your company may stop using the service, subject to any order form. After termination, access ends and data is handled under the Privacy Policy and applicable agreement. Provisions that by nature should survive—including ownership, confidentiality, payment, disclaimers, limits, and dispute terms—continue to apply.

To the extent permitted by law, the service is provided "as is" and "as available." We do not promise uninterrupted operation or that AI output is accurate, complete, or suitable for a particular decision. Nothing in these Terms excludes warranties or liability that law does not allow us to exclude.

Liability limits, indemnities, governing law, venue, and any service commitments are governed by the applicable order form or written agreement. If none has been supplied, contact us before relying on the service for business-critical or regulated activity; those provisions require confirmation in the approved final Terms.

We may update these Terms as the service or law changes. We will revise the effective date and provide additional notice when appropriate. Continued use after an update takes effect means you accept the updated Terms unless applicable law or a written agreement requires another process. For contract or legal questions, provider identity or address, or a copy of the applicable terms, contact support@convocoai.com.